Last updated: September 2026
You can request a return within 14 days of delivery. Items must be unused, in original packaging, with all accessories. For hygiene and safety reasons, opened in-ear headphones and software license keys cannot be returned unless defective.
Contact us from the contact page with your order number and the reason. We reply with return instructions — do not ship anything back before we confirm.
Once the returned item passes inspection, cash-on-delivery orders are refunded in cash or bank transfer, and card orders are refunded to the original card via Stripe (allow a few business days for your bank). Delivery fees are refunded only when the return is our mistake or the item is defective.
Report defects within 48 hours of delivery with photos or video. We replace the item or refund you in full, and we cover the return shipping in this case.